What should you save if a casino bonus or withdrawal becomes disputed? Keep the offer and its full terms, dated account and payment records, and screenshots that show what happened; these details can help you compare the casino’s decision with the conditions presented to you.

For New Zealand players considering a bonus through Casino Roby, the useful question is not simply whether an offer looks attractive. It is whether you can establish which offer applied, what activity counted towards it, and how your balance was treated. Check the current terms before depositing, then keep a clear record through to the outcome. In 2026, offers and site rules may change, so rely on the version shown when you take part rather than an old search result or an unauthorised summary.

What to verify before starting

Read the full promotion terms before opting in or making a deposit. Save a copy or screenshots of the offer page and every relevant terms section, including the date and time captured. Make sure the images show the page address or site name, the full wording and any conditions below the fold. If the terms are available only in a changing page, keep the page as a PDF as well as taking screenshots.

Check the details that can affect whether bonus funds become withdrawable:

• Eligibility and activation: note who can claim, whether you must opt in, and whether the bonus applies only to a particular deposit or account.
• Wagering requirement: record the stated multiplier, the amount it applies to, and the deadline for completing play. Do not assume it applies only to the bonus; the wording may define a different calculation.
• Game contribution: save any list of eligible games and the percentage each contributes. Check whether a game is excluded or contributes less than others.
• Limits and restrictions: note maximum bet rules while a bonus is active, maximum cashout conditions, and any restrictions on combining offers.
• Withdrawal and verification: check the stated withdrawal process, identity checks, payment options, currency, fees and any processing estimates. Confirm that the terms allow your chosen method and that the account details match.

Also keep the general account terms and the cashier information shown at the time. If a condition is unclear, ask support a specific question before depositing. Save the reply with its date, the channel used and any case or chat reference. A general answer such as “the bonus is valid” may not resolve a question about a particular game, wager limit or withdrawal rule.

What to check during use

After opting in, capture the confirmation and check that the offer appears in your account as expected. Keep a record of the deposit amount, date, time, currency and transaction reference. A bank or e-wallet receipt can support the casino’s own transaction history, but redact unrelated account activity before sharing it.

While playing, take occasional screenshots of the bonus balance, cash balance, wagering progress and any displayed expiry date. If a progress figure changes unexpectedly, record it straight away and note what you were doing. For a game-related query, include the game title, provider if shown, round or session reference, and approximate time. Save the game history or bet record where available; a screenshot of the final balance alone may not show how it was reached.

Keep a simple timeline rather than relying on memory. Record when you opted in, deposited, played, contacted support and requested a withdrawal. If you receive a notice that a bonus has expired, been removed or breached a rule, save the full notice and the balance shown at that point. Avoid repeatedly sending new versions of the same evidence without noting which file is current.

What to retain afterward

Keep the evidence together until the withdrawal is completed and any query is resolved. A useful folder can contain:

• dated copies of the offer, bonus rules and general terms that applied;
• deposit confirmations, transaction IDs, cashier history and withdrawal request details;
• screenshots of balances, wagering progress, game records and account notifications;
• support messages, email replies, chat transcripts and complaint or case numbers; and
• proof of identity or payment details only when requested through the site’s stated secure process.

For a withdrawal delay, note the amount requested, currency, date, selected payment method and any status updates. Keep the confirmation showing whether the request is pending, processed, declined or cancelled. If the casino asks for verification, save the request and submission confirmation, but do not send passwords, one-time codes or card security codes. Share only the information needed through an appropriate secure channel.

If you need to raise the issue, send a concise timeline and attach relevant records rather than a large, unexplained bundle. State the outcome you are seeking and ask which exact term or transaction is in question. Keep copies of your messages and allow for the published processing time before treating a delay as a refusal. For New Zealand-specific rights or advice, check current guidance from the relevant official agencies; do not assume that a site’s own summary explains every local rule.

One preventable failure: relying on a cropped offer

A cropped screenshot showing only a bonus headline can leave out the wagering rule, expiry, game exclusions or maximum bet condition that decides a dispute. Before opting in, capture the whole offer and its linked terms, then verify the key conditions in your account after activation. That small check creates a dated record of what you saw and gives you something specific to compare with the transaction history if the bonus or withdrawal is later questioned.